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Rooli Casino Privacy Policy and Data Protection Standards 2026

Last updated: 8 June 2026

1. General Terms

When you register an account at Rooli Casino, we collect specific information necessary to provide our services and meet legal obligations. This starts with account data such as your full name, birth date, residential address, and email address. We also collect technical data including your IP address, browser type, and device information to ensure our mobile-first platform performs optimally on your hardware. During the verification process, we require identification documents such as a passport or driver's license, alongside utility bills or bank statements to confirm your residency. Financial data, including details regarding your chosen payment methods, is processed with extreme care. We also track gameplay data, including your history of sessions, bets, and wins, to ensure fairness and provide a personalized experience. This extensive data collection is fundamental to maintaining a secure environment and preventing unauthorized access to your account. All information is handled in strict accordance with our internal security protocols and global data protection standards. Every piece of data we gather serves a clear purpose, from facilitating your transactions to ensuring that we provide a safe and controlled gaming environment. We also monitor communication logs, such as interactions with our support team, to improve our service quality and resolve any potential disputes effectively. In the context of mobile gaming, we may also collect location data to ensure compliance with regional licensing laws and to deliver geographically relevant services. Your trust is our priority, and we ensure that every data point is protected by advanced technology.

2. Eligibility

The information we collect is used primarily to manage your account and facilitate your gaming activities. This includes processing your financial transactions through verified payment processors and ensuring that your identity is verified to prevent fraudulent activities. We share your data with third-party service providers who assist us in various operational aspects, such as Know Your Customer (KYC) providers, antifraud services, and payment gateways. These partners are legally bound to protect your data and use it only for the specific tasks they are contracted for. We also use your data to comply with legal and regulatory requirements set by our licensing body, including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. In some cases, we may be required by law to disclose information to government authorities or regulatory bodies upon a lawful request. For marketing purposes, we only use your data if you have provided explicit consent. This might include sending you notifications about new games or features through push notifications on your mobile device. You have the right to withdraw this consent at any time. Furthermore, we analyze gameplay patterns to identify potential signs of problem gambling, allowing us to offer support and implement responsible gaming measures where necessary. Our data sharing practices are transparent and limited to what is strictly necessary to provide a high-quality, secure gaming experience. We do not sell your personal data to third-party advertisers. All data transfers, whether internal or to external partners, are conducted via secure, encrypted channels to maintain the highest level of confidentiality and integrity.

3. Account Security

As a Rooli Casino player, you have several rights regarding your personal data. You can request access to the information we hold about you at any time, or ask for the rectification of any inaccurate data. If you wish to stop using our services, you can request the erasure of your data, although we may be legally required to retain certain records for a specific period to comply with licensing and AML laws. You also have the right to restrict the processing of your data or to object to certain types of processing, such as direct marketing. Data portability rights allow you to request a copy of your data in a structured, commonly used format. Regarding security, Rooli Casino employs top-tier measures to protect your information. We use 128-bit SSL (Secure Socket Layer) encryption to secure all data transmissions, and our servers are protected by advanced firewall technology. Our technical team conducts regular security audits and vulnerability assessments to identify and mitigate any risks. Access to your personal data is strictly limited to authorized personnel who require it to perform their professional duties. We also implement internal incident response procedures to deal with any potential data breaches promptly. For mobile players, we recommend using biometric security features on your devices to add an extra layer of protection to your account access. Our commitment to player protection is unwavering, and we continuously update our security infrastructure to stay ahead of emerging digital threats. If you have any concerns or wish to exercise your rights, you can contact our Data Protection Officer through the provided channels. We aim to respond to all privacy-related requests within the legally mandated timeframes.

4. Responsible Gaming

5. Bonus Terms

Data Controller & Scope

Rooli Casino, a premier mobile-first gaming platform owned and operated by Dama N.V., acts as the primary data controller for your personal information. Our commitment to privacy is absolute, ensuring that every user who interacts with our services does so within a protected digital ecosystem. This privacy notice covers all services provided through our website and mobile platform, including account registration, financial activities, and gaming participation. Whether you are reading a comprehensive review of our platform or actively engaging in gaming, your data security remains our top priority. Our operations are governed by international data protection standards and the regulations set forth by our Curaçao eGaming license. This notice applies to all players and visitors, outlining the transparency we maintain regarding the processing of personal data.

Personal Data We Collect

To provide a functional and secure environment, Rooli Casino collects various categories of personal information. This process begins with account details, including your name, email address, and date of birth, which are voluntarily provided during the secure login process. To maintain a safe community, we also require Know Your Customer (KYC) documentation, such as government-issued IDs and proof of residency, to verify player identities and prevent fraudulent activity. Financial information, including your preferred payment methods and history, is gathered to facilitate smooth transactions. Additionally, we collect technical data such as IP addresses, device identifiers, and browser specifications to optimize our mobile-first experience. Gameplay insights, including wagering patterns and session durations, are also monitored to improve our services. Collecting this information is vital for protecting the integrity of our platform and ensuring strict compliance with global anti-money laundering standards.

Cookies & Tracking Technologies

In addition to direct information, our platform utilizes cookies and similar tracking technologies to enhance your user experience and analyze traffic patterns. Essential cookies are necessary for core functionalities, such as maintaining your session security and ensuring that your preferences are remembered accurately. Analytics tools help us understand how players navigate our mobile app and website, allowing us to refine our services based on real user behavior. Marketing cookies, used only with your explicit consent, help us deliver relevant content and personalized notifications. You have the right to manage your cookie settings through your browser interface or device settings at any time. While opting out of certain trackers may impact the performance of specific platform features, we are dedicated to providing a high-quality experience while fully respecting your digital footprint.

How We Use Your Data

The information we collect is processed for several critical purposes, primarily to manage your account and deliver a high-quality entertainment experience. This includes processing your secure deposits and facilitating prompt withdrawals of your winnings. Your details are also used to communicate important updates regarding account security, service modifications, or requested technical support. We analyze user data to enforce our internal policies and prevent illegal activities, ensuring a fair environment for everyone. Where you have provided specific permission, we may use your contact details to inform you about new features, exclusive promotions, or loyalty rewards. Furthermore, data analysis helps us implement social responsibility tools, allowing us to identify and assist players who may be at risk. Every application of your data is carefully considered to balance our operational needs with your fundamental right to privacy.

Legal Basis for Processing

Our processing of your information is firmly grounded in several legal frameworks. The primary basis is the performance of a contract; we require your data to provide the services you sign up for, including handling bets and managing financial transactions. We also process data to fulfill our legal obligations, particularly those related to international gaming licensing requirements and AML regulations. Legitimate interests also play a significant role, specifically in preventing fraud and maintaining the robust security of our network. Finally, where we utilize your information for marketing or non-essential cookies, we rely on the explicit consent you provide during your journey with Rooli Casino. You hold the right to withdraw this consent at any time, which will immediately stop any further processing based solely on that authorization.

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Data Sharing & Third Parties

Rooli Casino maintains a strict policy regarding your information; we do not sell or lease your personal details to third-party marketers for any reason. We share your data only with trusted partners who are essential to our service delivery. This includes payment processors who handle your fast withdrawals and specialized KYC providers who assist in identity verification. We also share relevant information with game providers to ensure your gaming sessions are synchronized, fair, and technically sound. In specific cases, we may be legally obligated to share data with regulatory bodies or law enforcement agencies to comply with legal requests or to protect our legal rights. All third-party partners are strictly vetted to ensure they adhere to rigorous data protection standards and are contractually bound to use your data only for authorized purposes.

International Data Transfers

As a global platform, it is occasionally necessary to transfer your information to entities located outside your home country. These transfers often occur when communicating with our service providers located in various international jurisdictions. When your data crosses borders, Rooli Casino ensures that adequate safeguards are active. This includes utilizing Standard Contractual Clauses (SCCs) or relying on adequacy decisions where they apply. These sophisticated measures are designed to ensure that your personal information receives a level of protection equivalent to that provided within the European Economic Area (EEA), regardless of where the data is actually processed. We remain fully accountable for your data through every step of its journey, ensuring it remains secure in any region.

Data Retention

To maintain a clean and efficient data environment, we retain your personal records only for as long as is necessary to fulfill the purposes for which they were collected. This includes the duration of your active account and a subsequent period required by international law. For instance, global AML regulations often require us to keep transaction and identity records for several years after an account is officially closed. Once the relevant retention period expires, your information is either permanently deleted from our servers or rendered anonymous so that it can no longer be associated with you. Our retention policies are regularly reviewed to ensure they align with evolving legal requirements and the principle of data minimization, ensuring we never hold more information than we strictly need.

Your Rights

Under global data protection laws, you possess significant rights regarding the management of your personal information. These include the right to access your data, the right to rectify any inaccuracies, and the right to request erasure under certain conditions. You can also request a restriction on how we process your information or object to its processing entirely. If you wish to move your data to another service provider, you can exercise your right to data portability. For detailed information on these rights and our general operating rules, you can visit our terms and conditions section. If you believe your data has been handled improperly, you have the right to lodge a complaint with a relevant supervisory authority. Rooli Casino is here to support you in exercising these rights through our dedicated support channels.

Security Measures

Rooli Casino implements industry-leading technical and organizational measures to safeguard your information at every level. We utilize advanced encryption protocols for all data in transit and at rest, protecting sensitive information from unauthorized access. Our infrastructure is subject to frequent security testing to ensure its resilience against modern digital threats. Access to personal data is strictly restricted to authorized employees who require it for their specific job functions, and all staff undergo intensive privacy training. We also encourage our mobile players to use the built-in security features of their personal devices, such as biometrics or two-factor authentication, to further protect their accounts. Our proactive approach to security ensures that your gaming experience is not only enjoyable but also exceptionally safe from start to finish.

Contact the DPO

If you have questions about this policy or our data handling practices, our Data Protection Officer (DPO) is available to assist you. You can submit a privacy request or inquire about your data rights by contacting us through our official support channels. We strive to address all privacy concerns with the utmost seriousness and will respond to your inquiries in a timely manner. Your feedback helps us maintain the high standards of privacy and security that our mobile community expects from us. For more information about our mission and who we are, please visit our corporate information page. We look forward to providing you with a safe and rewarding experience as you continue to enjoy our platform.

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